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Frequently Asked Questions

Here is the Well of Knowledge, my friend: it’s an ancient source of wisdom in the forest. It can answer any questions you have for it. Alas, it doesn’t foretell the future, nor will it tell you anything about jackpots!

So, yeah… I’ve tried my best but so far, it’s all been in vain. So how does it work? Just announce your presence and then ask it whatever you need to know. The Well will immediately provide you with an informative response from the profound depths of wisdom it possesses…

Basic Questions
What games can I try at Lucky Tiger?
You can try any of the games from our list. We offer card games, slots, progressive slots, several versions of roulette, Live Dealer and even scratch cards. When you deposit an amount, you’ll have all of these games at your disposal.
Can I try games for free?
Yes! All of our games are available free to play in practice mode. So you can try as many of them as you want.
Can I play games on Mac?
Yes. All of our games are available in instant play mode, and you’ll be able to play them on any device you want.
Can I play using a smartphone? Are Android and iOS supported?
Yes. You can play games using a tablet or smartphone. The games from our repertoire are available on both Android and iOS. We have developed a mobile casino that you can try regardless of your device.
Do I need to download anything?
No. All of our games are available in instant play mode, and you won’t have to download any additional software!
Can I play video poker?
Yes. We’re providing you the best video poker games available on the market. You can try several versions of video poker at our casino.
What are the best slots at Lucky Tiger?
Among the most popular slots at Lucky Tiger are Buffalo Ways, Wolf Moon Pays, Dark Reels Pays, Vampire Mansion, Money Express, and many more.
Is there a jackpot when playing slots?
Yes. There are several slots like Faerie Spells Jackpot, Enchanted Jackpot, Sherlock & Mystic Compass Jackpot that offer a progressive jackpot. The slots with progressive jackpots remain among the most popular ones, since the player can win several million if they hit the jackpot.
Are your games fair?
The outcome of each game is determined by RNG (Random Number Generator), and it is certified by a third-party auditor. This means that all of our games are fair, and will provide you with the best possible casino experience.
Bonuses Questions
How can I claim a bonus?
All Lucky Tiger Casino bonuses can be claimed from the Deposit section by using a bonus code or the Promotion page of your casino account. Just go to the aforementioned section, click “Get Now” or enter your code in the specified field, then just make a deposit and enjoy the games! If you are not sure which bonus to choose, please do not hesitate to contact our Customer Support Service.
What games can I play using bonus codes?
At Lucky Tiger, you can enjoy bonuses for various types of games: Slots (except Progressives), Real-Series Video Slots, BlackJack, Multihand Video Poker, Video Poker, Tri Card Poker.
The following games cannot be played with bonus funds: Roulette Games, Ride'em Poker, Baccarat, Jackpot games, Pai Gow, Triple Cash or Crash, Three Card Rummy, War, Dragon Tiger, Craps, Table games by Dragon Gaming provider, games by Spadegaming, Betsoft, Nucleus and Saucify providers.
Why applying limitations to bonus bets?
The casino applies bonus play limitations, such as withdrawal limits and bet size limits; this is in order to minimize the chance of bonus abuse. These limitations allow us to offer you generous bonuses with higher percentages and lower WRs.
Cashier Questions
How does deposit work?
You will need to log into your account, proceed to the “Cashier” tab, select the most suitable option to deposit (Visa, Mastercard, AmEx, Discover, Neosurf, BTC, LTC, ETH) and enter the amount to deposit. After the process has been completed, you can finally start playing games.
What methods can I use to deposit money?
You can use any of the banking methods displayed in the Cashier section of your Lucky Tiger Casino account, that is:
  • Credit/debit cards (Visa, Mastercard, AmEx, Discover)
  • Neosurf vouchers
  • Cryptocurrency (Bitcoin, Litecoin, Ethereum, BNB, Tether, Ripple, Dogecoin
How to use Venmo to transfer crypto?
Venmo is a secure and user-friendly digital payment service that simplifies money transfers. Using Venmo for crypto deposits at Lucky Tiger is safe and convenient. Here's how to use it:

Step 1: If you don't have a Venmo account, sign up on the Venmo app or website.
Step 2: Verify your identity with Venmo as required.
Step 3: Purchase crypto in Venmo following the following the instruction.
Step 4: Log in at your Lucky Tiger Casino.
Step 5: Navigate to the Deposit section on our platform.
Step 6: Select the cryptocurrency you wish to deposit.
Step 7: An address will be generated to send crypto.
Step 8: Navigate to Venmo and click the Cryptocurrency tab.
Step 9: Follow the instructions by sending crypto to the address generated.
Step 10: Your crypto funds will be soon available for use at Lucky Tiger Casino!

Learn more about Venmo here.
How does withdrawal work?
You will proceed to the “Cashier” tab as soon as the documentation about your account is verified and sorted. After you’ve completed everything and the sum in your wallet is above the minimum amount, you can then withdraw your money using your preferred method.

We recommend Bank Wire as the best withdrawal option; however, you can also use BTC wallet or credit/debit cards (Visa, Mastercard, AmEx).

Please note that the Lucky Tiger Financial Department reserves the right to choose the appropriate withdrawal method.
Can I reverse my withdrawal after I requested it?
You can cancel any withdrawal before its pending period is over. We won’t charge any fees for that, and the money will immediately appear on your casino balance.
Are there any fees?
There are no additional fees from the casino’s side, but we’re not to be held responsible for any other fees charged by payment operators.
How long does it take to withdraw my winnings?
Withdrawal times may vary, depending on the payment method you choose. However, regardless of the payment method chosen, your withdrawal will undergo the same process:
  • Documents approval
  • Withdrawal request approval
  • The processing time of your final payment method chosen
All withdrawal times with detailed information are presented in our Cashier section.
What will appear on my credit/debit card statement?
The credit card statement on your transactions with Lucky Tiger Casino won’t show your connection either to gambling in general or Lucky Tiger Casino in particular.
Can I use someone else’s card to deposit or withdraw money with Lucky Tiger?
No, it is against the casino’s rules to accept money from or send money to any payment method not listed in the player’s casino account and registered under any name not matching the player’s real name.
Is it safe to perform financial transactions on an online casino site?
Yes, indeed it is! Lucky Tiger Casino uses a special kind of technology, called a “gateway provider,” for our available payment methods. This means that whenever you’re performing any transactions, you’re dealing with your payment operator directly.