1.1. All of the below-mentioned Terms and Conditions (T&C, Terms, Agreement) are intended to set up the rules and regulations for interactions between the Casino (also referred to as We, Us, Our, Company, Website, Casino) and the Customer (also referred to as You, Your, Client, Player). It’s mandatory for the Customer to read these T&C in order to prevent any misunderstanding between the participating sides (Casino and Customer) in the usage of the services provided on this website.
2.2. By creating an account with us and playing, whether in a “fun play” or “real play” mode, you confirm that you have read and understood the casino Terms and that you agree to comply with them. We do not hold any responsibility for the Terms being misinterpreted. By signing up at our website, the Customer expresses an agreement to be bound by these Terms throughout the whole time of usage of the services provided by this website.
2.3. The Casino reserves the right to adjust and edit these T&C at its sole discretion whenever it is needed without notifying the Customer. That’s why it’s strongly recommended for the Customer to check this page for any changes on a regular basis in order to remain up to date with the rules of our Casino.
2.4. The Casino is not held responsible for these Terms being partially or fully published on third-party websites. That includes any incorrect or incomplete copies of these terms. The Player should always consult the full, official version of the Terms and Conditions before using any of the Casino’s services.
The original version of this document is written in English and is the primary official source of information about the rules of the Lucky Tiger Casino. The information contained in these Terms may be translated into various other languages or used in communication (written or verbal) in other languages.
During the process of translation, some of the information may get corrupted, lost, or misinterpreted. The accuracy of translation cannot be guaranteed and the accuracy of representation in communication cannot be guaranteed likewise.
If there are any contradictions, inconsistencies or conflicts between communications or translated versions and this version of the Terms (written in English) the original document and the information in it will prevail.
2.6. The Casino reserves the right to add or remove any games and promotions, start or stop any activity, and terminate further membership of the Customer at its sole discretion. The list of reasons which may lead to a termination of membership can be found below under the Participation Terms section.
3.1. The services provided on this website are for entertainment purposes only. By signing up at our website, the Customer confirms and consents that playing with the Casino and placing wagers for real money cannot be considered as a source of income. By participating in games of chance, the Customer hereby confirms and accepts that participating at Lucky Tiger is done at their own and sole discretion, risk, and of their own volition. Moreover, any players accept and confirm that they’re aware that it might cause losses of money used for placing wagers.
4.1. Lucky Tiger Casino is the trade name of the Company, and it owns the rights to all the text and graphic materials contained on this website. The customer obtains no such rights while using the website.
4.2. The legal status of online casinos is still under development in some jurisdictions. New laws and regulations may change the way that online casinos are classified. Therefore, the Company cannot guarantee that it will be able to offer all of the features of the casino at all moments, and it expressly reserves the right to amend the terms accordingly.
4.3. Our Casino does not take responsibility in the assessment of the legitimacy of online gambling for the Customers that sign up at this website. We do not intend to provide our services to residents of jurisdictions where gambling is restricted. Thus, the Customer is solely responsible for determining the legitimacy of participation in games of chance in their own jurisdictions and of their compliance with local laws regarding online gambling. If the Customer uses the services of the website while being under the jurisdiction which restricts online gambling, he/she is held liable for all the consequences of such decisions.
5.1. Only one account is allowed per person, family, or physical address. Membership of the Customers who are found out to have created multiple accounts can be terminated without notification.
5.2. Upon signing up, the Customer should submit accurate and up-to-date information. That is needed to help us verify the Customer’s identity and is obligatory for the withdrawal process. Memberships of the Customers who are found to have submitted false information may be terminated without notification.
5.3. Legal age for the Customer to sign up and play at our Casino is 18. Memberships of the Customers who are found out to be underaged will be terminated without notification.
5.4. Residents of the following countries are restricted from playing at our Casino: Afghanistan, Armenia, Azerbaijan, Bangladesh, Belarus, Bhutan, Bulgaria, China, Costa Rica, Croatia, Curacao, Estonia, Guam, Hungary, India, Iran, Iraq, Israel, Kazakhstan, Kyrgyzstan, Malaysia, Netherlands Antilles, Pakistan, Poland, Romania, Russia, Serbia, Syria, Ukraine, Vietnam — they are not allowed to open a real-money account and place bets. Memberships of the Customers who are found out to be residents of these countries will be terminated without notification.
In case virtual private network connection is used to access The Casino from the listed above regions the casino administration reserves the right to terminate such an account.
5.5. It’s the Client’s responsibility to check whether or not it’s legal to participate in online gaming from their country of residence and to make sure that none of the rules are being violated.
5.6. RTG Powered Software might be incompatible with certain devices and software systems, yet the Lucky Tiger Casino does not take responsibility for any deposits mistakenly made before checking the compatibility of the casino site with the user’s software and hardware.
5.7. By providing their email address upon registration, the Player agrees to receive occasional email correspondence on that address. Our Casino cannot be held responsible for the relevance and accuracy of the promotional and other marketing materials sent to the Customer by third parties.
5.8. It is the responsibility of the Player to keep their account credentials and password confidential. The Player is to be held responsible for all the consequences of not doing so. If you believe that your account suffers from any suspicious activity - contact our Customer Support immediately.
5.9. You are only permitted to enter the Casino for your own personal entertainment and non-professional use. Any other entrance, access, use, or reuse of the Casino or the Website is strictly prohibited.
5.10. Using electronic, mechanical, robotic, or other devices/software to automatically make playing decisions is resolutely forbidden.
5.11. In placing wagers at the Casino, the Player realizes that this is their voluntary involvement and is equal to gambling. Participation carries the risk of losing money and Lucky Tiger Casino shall under no circumstances be liable for any losses or damages whatsoever incurred by the Player in connection with their use of the Casino.
5.12. In case of any disputes regarding outcomes of the games and mismatches between the outcomes shown on the Customer’s casino interface and the Casino’s servers, the information on the Casino’s servers is considered to be final and compulsory.
5.13. Our Casino doesn’t take responsibility for any malfunctions on the Customer’s side, e.g., internet connection, software failure, malicious software, device malfunction, etc. If such malfunction affects the wagering process and/or game outcome, the Casino reserves the right to consider the information on the Casino’s servers to be final and compulsory on this matter.
5.14. By accepting any prize and/or winnings from the Company, you consent to the use of your name for advertising and promotional purposes without additional compensation. To ensure total privacy and security, only the first name of the player and the last name’s initial will be used to publicize the win.
5.15. Usage of the services of the website is prohibited for all of the Company’s employees, their family members, and the Company’s licensees, distributors, advertising agencies, and other business partners.
6.1. You agree that the Company is allowed to restrict or end your use of and access to any services we offer under certain circumstances and without prior individual notice to you. The most notable example is by requiring registration.
6.2. Some of the reasons for such termination may include, but are not limited to,
6.3. All terminations will be made in our sole discretion and you agree that the Casino will not be held liable for any consequences of the termination of your use of or access to the Casino.
7.1. Lucky Tiger Casino guarantees fair play at all times through the use of a certified and audited Random Number Generator (RNG). This industry-standard system ensures consistently random results and has been extensively tested by running and analyzing millions of game rounds.
To learn in-depth about fair gaming with Lucky Tiger Casino, please visit our Responsible gaming page.
8.1. We have implemented suitable security policies, rules, and technical measures to protect the personal data under our control from unauthorized access, improper use or disclosure, unauthorized modification, unlawful destruction, or accidental loss. We use industry-standard 256-bit SSL encryption, which is the same security used by all major financial institutions.
8.2. When it comes to your personal data confidentiality, the Casino employs the latest protection software and well-tried security protocols. Each member of our staff with access to players’ data undergoes strict checks and is determined to abide by both the company rules regarding information confidentiality and overall ethical norms. Your information will not be disclosed to government institutions or authorities except if required by law.
8.3. However, it is the responsibility of the Customer to keep their account information confidential, including username and password.
8.4. Usernames and passwords are considered to be confidential information. As such, it’s Player’s sole responsibility to keep above-mentioned data in private custody. It is prohibited to provide their account data to any third parties, including, but not limited to any minor. The Company shall not be required to maintain login information or passwords if the Player misplaces, forgets, loses, or is otherwise unable to enter the Casino because of anything other than the Company's error.
9.1. Upon registration, the Customer can choose one of the following currencies: USD or AUD. Withdrawal cannot be requested in any other currency. If a card of different currency is used, the Casino is not responsible for the rates of exchange
9.2. The Casino doesn’t apply any fees to deposits/withdrawals; however, a bank or payment processor may apply a fee for processing a deposit/withdrawal. Customers maintain sole responsibility for all processing fees on deposits/withdrawals.
9.3. The Customer is obliged to use payment methods for depositing at the Casino which has been registered under their name. It’s strictly prohibited to use cards or other alternative depositing methods that are registered to other persons or otherwise do not belong to them.
9.4. As Customer security is our first priority, after the first successful deposit, an identity verification procedure is required. During this process, the Customer is required to confirm their personal details mentioned in the registration process as well as some of the payment details over the phone.
9.5. The Casino reserves the right to request documentation for the purpose of identity verification at any time, especially prior to processing any deposits or withdrawals or upon suspicion of fraudulent activity by the Player. Accounts under fraud investigation may be suspended and winnings frozen indefinitely until the investigation period is over.
9.6. The casino reserves the right to deny the winnings in case any of the documents is missing.
9.7. All deposits are considered irrevocable, while all the concerns need to be addressed to Customer Support. You agree not to make any chargebacks, renunciation, cancellation, or reversal of any of your deposits, and in any such event, all winnings will be void, and you will refund and compensate the Casino for such unpaid deposits, including any expenses incurred by the Casino in the process of collecting your deposit(s).
9.8. Threatening with any of the actions mentioned in article 9.7. of these terms will be considered a breach of these Terms. That includes written and verbal threats in any form.
9.9. Please keep track of transaction notifications coming to your mailbox so that you can refer to them whenever is required.
9.10. Any deposit made by the Player must be wagered at least once before a withdrawal can be requested. To learn more about Depositing options please check Cashier page.
9.11. The Casino will reverse any payments or initiate refunds for any and all transactions that are considered to carry a risk that is unacceptable for either a legal or security reason. The risk can be assessed either by the card payment operators or by the Casino managers or authorized personnel. The funds from all such transactions will be returned to the account from which they have originated, and the Casino will notify the appropriate authorities. Any and all winnings that came from reversed/refunded deposits will be deemed void. In the case of any wagers being made with the funds that come from such deposits or any of the promotional bonuses that were attached to that deposit, the wagered balance will not be subject to a refund.
9.12. Balance that has been won while playing with a promotion granted by the Casino is subject to our Bonus Terms.
9.13. In order to request a withdrawal, our system requires a verification deposit with your preferred withdrawal method. That is done in order to link your withdrawal method account to your casino account.
9.14. To make a withdrawal, you will need to choose how you want to receive your money. We will attempt, where possible, to use your selected preferred option to pay you out. However, we reserve the right to pay you using the most practical option if needed.
Depending on your depositing methods, country and jurisdiction, withdrawal methods might vary.
9.15. For our Company to process a withdrawal transaction, we need a particular set of documents:
*Please note that if you want to use another credit/debit card you need to verify it before requesting your next withdrawal. Make sure you send the full range of documents required for card verification to [email protected].
The Casino reserves the right to request additional documentation to verify account information if needed. The Casino reserves the right to deny winnings if any of the documents are missing.
Please note that the approval of your documents will take three to four business days (i.e. weekends excluded).
9.16. Any kind of falsification of documents is a serious offense that can result in a cancellation of the Users’ account or their winnings.
9.17. While planning their withdrawals, Customers should keep in mind that the Casino’s withdrawal limit is $500 or AUD 500 per day, or $2,000 or AUD 2000 per week. The Casino reserves the right to divide some payments into multiple installments and send them over a stated period of time. Withdrawal limits for VIP clients may vary. Please, contact our support service for more info.
9.18. The customer should provide the casino with their valid and updated banking details and a filled Withdrawal Application Form each time they want to change the account they prefer to use for withdrawals. If the said details were not provided, the casino does not take any responsibility for the funds sent to an inactive or terminated account.
10.1. The Casino reserves the right to deny winnings if:
The following Terms & Conditions apply to all of the bonuses offered at Lucky Tiger Casino.
11.1. It is the Players’ sole responsibility to inquire about promotions’ T&C before redeeming them.
11.2. Please note that in order to receive any promotion money, you must claim a bonus either in the Cashier section of the website or with the help of a Customer Service representative before making a deposit transaction.
11.3. It is forbidden for the player to claim more than one bonus at a time, meaning that the Player is entitled to receive only one deposit bonus per deposit. Bonuses can only be claimed once per player, account, household, IP address, email address, or computer unless explicitly stated otherwise in the Bonus’ Terms or Promotions section.
11.4. A promotion is deemed completed only if you have fulfilled the wagering requirements and requested a cashout or if your balance is below $1. All wagering requirements/restrictions of a particular promotion will remain attached to your account while the bonus is yet active. New deposits to your account when your balance is $1 or higher will keep the remaining wagering requirements and restrictions of a previously uncompleted promotion.
11.5. All bonuses have a wagering requirement connected to them, which can be checked in the T&C of each Bonus.
11.6. Each bonus allows you to play certain types of games:
11.7. Wagering contribution of bonuses on each type of games will be counted as follows:
11.8. Wagering requirements for all bonuses must be completed on the games included in the promotion only unless explicitly stated otherwise. Wagering on a restricted game will void the bonus, and any winnings from the bonus will be removed.
11.9. During an active bonus, the maximum bet per hand, spin, card, etc., is $10. This maximum bet rule will remain active until the wagering requirements have been completed. Betting above this limit will void the bonus and any winnings thereof.
12.1. No-Deposit Welcome Bonuses are restricted to a maximum of one bonus per player, account, household, IP address, email address, or computer. Having a linked account within the casino will void the promotion and any winnings thereof.
12.2. The wagering requirements attached to the No-Deposit Welcome bonus are calculated as 50x the bonus for slots, 50x the bonus for cards, and 60x the bonus for roulette.
12.3. The rules about games included in different promo types and maximum bet amounts apply; please refer to Bonus Terms points 11.6, 11.8, 11.9 accordingly.
12.4. No-Deposit Welcome Bonuses in the amount of $39 or less carry a maximum withdrawal of $50. Bonuses in amounts of $40 and higher have a maximum withdrawal of $100 except where explicitly stated otherwise.
12.5. Withdrawal can be requested only after the wagering requirements are met.
12.6. To request a withdrawal of a No-Deposit Welcome Bonus after wagering requirements are completed, our system requires a verification deposit of $25 (for bonuses with maximum withdrawal of $100) or in an amount equal to the difference between the maximum cashout of the bonus and the minimum withdrawal amount, which should be wagered once.
13.1. Welcome Match bonuses are available for your first three deposits after registration.
13.2. The wagering requirements attached to Match bonuses are calculated as (deposit + bonus) x30 for slots, x35 for cards, and x60 for roulette.
13.3. The rules about games included in different promo types and maximum bet amounts apply; please refer to Bonus Terms points 11.6, 11.8, 11.9 accordingly.
13.4. Welcome Match Bonuses themselves are non-cashable and carry a maximum withdrawal calculated as x20 the deposit amount except where explicitly stated otherwise.
14.1. The wagering requirements attached to Match bonuses are calculated as (deposit + bonus) x30 for slots, x35 for cards, and x60 for roulette.
14.2. The rules about games included in different promo types and maximum bet amounts apply, please refer to Bonus Terms points 11.6, 11.8, 11.9 accordingly.
14.3. There is no maximum cashout restriction attached to Match bonuses, but the bonus amount is sticky, and the initial bonus amount will be deducted upon withdrawal.
14.4. Some Match bonuses require specific deposit amounts which can be checked in each Bonus T&C.
15.1. Cashback is added in the form of Free Chip or Free Spins.
15.2. At least one successful deposit is required to be qualified for Cashback Bonuses.
15.3. Cashback Bonuses can be added if the Players’ playable balance is below $1.
15.4. Cashback cannot be added if a Customer’s withdrawal request is in process.
15.5. The wagering requirements attached to Free Chip are calculated as 40x bonus for slots, 45x bonus for cards, and 60x bonus for roulette.
15.6. Free Chips carry a maximum withdrawal calculated as x6 the bonus amount, except where explicitly stated otherwise.
15.7. The rules about games included in different promo types and maximum bet amounts apply; please refer to Bonus Terms points 11.6, 11.8, 11.9 accordingly.
15.8. Any winnings from free spins are subject to a wagering requirement of x40.
15.9. Free Spins carry a maximum withdrawal calculated as x6 Free spins amount, except where explicitly stated otherwise.
15.10. Free Spins give the Customer a certain number of free rounds on a particular game. The number of lines, coin price, and bet amounts are fixed.
15.11. New deposits to the Player’s account made on top of the bonus money will keep the remaining wagering requirements and restrictions of a previously uncompleted promotion operative.
16.1. Once the Customer starts playing any real-money games, they will automatically receive Comp Points.
16.2. Comp points are being rewarded according to the Customer’s Player Class and the game type:
Comp points ratio can be changed individually according to your recent activity with The Casino.
16.3. The minimum amount of Comp Points to convert into real money is 100, which converts to $1.
16.4. Comp Points can be converted into real cash without wagering or maximum cashout restrictions attached.
17.1. To enter the Tournament you have to join it in the Casino lobby first and then deposit at least $25. From that precise moment, all your wagers at Lucky Tiger are taken into account and converted into coins on a 20:1 ratio.
Players with higher player’s class get a higher ratio, depending on their Player’s class. Each player can contact our Customer Support to learn which ratio you have now at Lucky Tiger.
17.2. The prize pool is progressive and depends on the number of participants.
1-5 participants — $50; 5-20 participants — $100; 20-50 participants — $200; 50-100 participants — $300; 100-500 participants — $500; 1000+ participants — $1000.
17.3. The prizes are given in a form of Free Chip with WG x40 and max cashout x6 attached.
17.4. The prize should be claimed via Live Chat only when Player’s casino balance is below $1.
17.5. Participants who request a withdrawal during the Tournament won’t be eligible to get the prizes at the particular Tournament.
17.6. Every Player has the chance to participate in the Free Tournament.
17.7. Free Tournaments are available only on download version of the Casino.
17.8. The prize pool of $250 will be divided between 4 winners: 1st place $125; 2nd place $62.50; 3rd place $37.50; 4th place $25.
Make sure you read and understand the T&C of the Tournament prior to participating, as the Wagering Requirements and Cashout Limits can differ from the T&C of regular Bonuses.
17.9. In order to withdraw the Free Chip prize, the Player who has never made a deposit at the Casino needs to make sure the following rules are respected:
18.1. Lucky League is a VIP Program which every Player with the total deposit amount of $2,000+ can join.
18.2. Players will be assigned a VIP class based on the total deposit amount over the previous calendar month. Classes will be assigned automatically on the 1st day of each calendar month.
18.3. Lucky League offers six different VIP classes:
18.4. Each of the VIP classes has its own exclusive benefits:
18.5. In order to learn your current Player Class and its advantages, please contact our Customer Service.
18.6. All Lucky League Promotions are subject to our Bonus Terms.
19.1. The Company reserves the right to cancel the Customer’s account for violation of the rules listed in these T&Cs at any time without prior notification. Any balance in the Customer’s account at the time of such cancellation may be credited to them; however, the Company reserves the right, at its unfettered discretion, to void any winnings and confiscate any balance in the Customer’s Casino account if:
19.2. The Casino reserves the right to refuse membership to any applicant as well as to suspend an existing member’s playing privileges due to the reasons mentioned above.
20.2. Any unenforceable term shall be severed and deleted by the company upon realization and after a reasonable period of adjustment while the remaining provisions shall remain in force.
21.1. By making a deposit or using our website in any way, shape, or form, you guarantee the following to the Company:
The Casino reserves the right to decline the membership application, as well as to suspend an existing account and/or any active privileges, according to the above-mentioned reasons.